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Following a series of flawless client satisfaction scores across several branches, Unique Senior Care has introduced a fresh range of dementia support resources to enhance family and community engagement.
The award-winning home care company recorded 100% satisfaction in key areas, including Coventry and Solihull, where families praised the warmth, reliability, and skill of its care professionals.
“We’re incredibly proud of the trust families place in us,” said Helena Hitchcox, Director of Operations at Unique Senior Care.
“Our teams are trained to support not just the practical side of care, but the emotional reality of living with dementia, for both the person and their family.”
The company’s newly launched dementia support bundle includes free memory cafés across Warwickshire and the West Midlands, a video guide series focused on daily dementia care tips as well as new print and online resources designed to support carers and families tackling the challenges of memory loss and cognitive decline.
The rollout reinforces the company’s commitment to person-focused care and strong community partnerships. Materials will be made available to local agencies, healthcare networks, and via the company’s online advice hub.
Survey responses from Q3 highlighted that emotional reassurance was the most valued aspect of the service. Families frequently described the organisation as “a second family”, with one relative noting: “The carers understand my husband’s dementia better than anyone else we’ve met,” and others adding: “Mum trusts them more than she trusts me now,” and “It’s like having a second family.”
Helena added: “We’re grateful for every piece of feedback we receive. It helps us improve, but it also reminds us why we do this work. People want to feel safe, respected, and cared for. That’s what we’re here to provide.”