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Cemplicity, a global leader in real-time digital patient feedback, has announced a formal partnership with Picker, the internationally respected institute that pioneered the idea of person-centred care.
Amid rapid advances in digital tools and AI, the alliance focuses on using technology as a means of elevating people’s voices. Working together, Picker and Cemplicity will convert patient and staff experience data into actionable insights that can improve outcomes across clinical care, operations, and organisational success.
The partnership builds on complementary expertise. For nearly four decades, Picker has led international research into the experiences of people using health and care systems and has played a central role in shaping NHS national patient and staff experience programmes.
Since its founding in 2013, Cemplicity has supported Picker in deploying these tools on a digital scale, enabling healthcare clients to make feedback more engaging and actionable.
“Trusted Expertise, Transformative Impact”
By combining Cemplicity’s advanced technology with Picker’s evidence based survey frameworks, providers will gain a uniquely powerful capability: the ability to listen at scale, benchmark internationally, and embed insights directly into decision-making to improve outcomes and sustain growth.
“This partnership is grounded in a shared belief that better care starts with listening. By working together and using our science and technology, we’re equipping providers with the insight and support they need to understand experiences more deeply and turn that understanding into meaningful change.” – Blaik Wilson, Chief Executive Officer at Cemplicity
“Picker’s reputation is grounded in rigorous, high-quality research alongside a commitment to improving care quality through, experience-led approaches. By partnering with Cemplicity, we are making experience insights more accessible, meaningful, and impactful, enabling providers to deliver care that is truly person-centred, wherever they operate.” – Phillip Stylianides, Chief Operating Officer at Picker.