JPMorgan Chase, the world’s largest bank by assets, has approved the use of its in-house artificial intelligence system to help employees write annual performance reviews — a move that underscores how rapidly AI-generated content is being integrated into corporate workflows.
According to the Financial Times, the US banking giant has launched a large language model (LLM) tool that enables staff to generate draft reviews based on prompts, streamlining a process that can be notoriously time-consuming in large organisations.
The rollout, which follows months of internal testing, highlights both the productivity gains and ethical dilemmas associated with AI in the workplace — where the line between human and machine-generated text is becoming increasingly blurred.
JPMorgan’s internal guidance instructs employees to use the AI system as a starting point when composing reviews, emphasising that final responsibility rests with the author. The tool cannot be used for compensation or promotion decisions, according to people familiar with the rollout.
The bank declined to comment publicly but sources said the move was intended to improve efficiency and consistency across its global workforce of more than 300,000 employees.
A recent report by Boston Consulting Group found that AI-assisted drafting of performance reviews can reduce writing time by up to 40 per cent, freeing managers to focus on coaching and qualitative feedback.
JPMorgan has already rolled out its LLM Suite, an internal AI platform comparable to OpenAI’s ChatGPT, to around 200,000 employees within eight months of its launch last year — one of Wall Street’s largest-scale adoptions of generative AI.
The platform, developed in-house for security and compliance, allows employees to safely access and experiment with third-party AI tools while protecting client and regulatory data.
The technology is already used across the bank — by software engineers to review code, investment bankers to draft presentations, and legal teams to review contracts.
JPMorgan invests more in technology than any other global bank, with plans to spend $18 billion in 2025, including $2 billion annually on AI initiatives, according to chief executive Jamie Dimon.
“It affects everything — risk, fraud, marketing, idea generation, customer service. And it’s the tip of the iceberg,” Dimon told Bloomberg earlier this month.
Raj Abrol, CEO of AI firm Galytix, said the announcement demonstrates how financial institutions are accelerating AI adoption — but warned that trust remains a key barrier.
“It’s clear the banking industry is warming up to the limitless power of AI to transform critical processes,” Abrol said.
“However, the use of specialist AI assistants must go further — particularly in risk and credit management — if banks are to fully realise the long-term benefits.”
Across the financial services sector, AI is increasingly viewed as a strategic differentiator, with firms from Goldman Sachs to HSBC exploring how to integrate large language models into their operations.
Dimon has previously said AI will “change every job”, eliminating some roles while creating new ones.
